Shipping & Order Processing Policy

Last Updated: November 14, 2025

Thank you for shopping with ALC Horticultural Solutions. We work hard to ensure your order is processed accurately and delivered in a timely manner. Please review our shipping policy before placing your order.

Processing times may vary based on product type:

• Standard items: 2–4 business days
• Custom-cut, bulk, or made-to-order items: 3–7 business days

Processing time begins once payment is received and cleared.

Processing times do not include weekends or holidays.

We ship using trusted carriers, which may include:

• USPS
• UPS
• FedEx
• Freight carriers (for oversized items)

The carrier used will depend on order size, weight, and destination.

We currently ship within:

🇺🇸 United States Only

Once your order ships, tracking information will be sent to the email provided at checkout.
Please allow 24–48 hours for tracking to update after the shipment is released to the carrier.

While we do our best to meet estimated delivery timelines, delays may occur due to:

• Weather events
• Carrier volume
• Transportation interruptions
• Holidays
• Incorrect or incomplete address

ALC Horticultural Solutions is not responsible for carrier delays once the order has been shipped.

If a package shows as delivered but you did not receive it:

• Check with neighbors, household members, or parcel lockers
• Contact the carrier directly to open a claim

Once a package is confirmed as delivered by the carrier, we cannot issue replacements or refunds.

If a package is lost in transit (never marked delivered), we will assist in opening a claim; however, replacements or refunds will only be issued based on carrier approval.

Large or heavy orders may require freight shipping.
In such cases:

• Delivery appointments may be required
• Customer must inspect freight at delivery
• Visible damage must be documented before signing the delivery receipt

Failure to document damage at delivery may void eligibility for replacement.

If a package is returned to us due to:

• Incorrect address entered at checkout
• Refusal of delivery
• Failed delivery attempts

The customer will be responsible for additional shipping fees to re-ship the order.

Original shipping costs are non-refundable.

If multiple orders are placed separately, they may or may not ship together depending on fulfillment status and inventory location.

During peak seasons or manufacturing periods, processing and shipping times may be extended.
We will notify customers of any significant delay.

By placing an order with ALC Horticultural Solutions, you acknowledge and agree to this Shipping & Order Processing Policy.